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Illinois Licensure Testing System (ILTS)

The registration, user account, and score reporting services on this website will be temporarily unavailable on Tuesday, September 26, between 7:45 a.m. and 12:00 p.m. Eastern time, for system maintenance. We apologize for any inconvenience.

Contact Us

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Registration & Taking Your Test

You may register or withdraw through your account.

If you need additional assistance, contact ILTS customer service:

ILTS customer service contact information
Email: Send us a message
Phone: (800) 239-8107 (toll free) or (413) 256-2870
Mon–Fri: 7:00 a.m.–7:00 p.m. central time, excluding holidays
Sat: 8:00 a.m.–4:00 p.m. central time, excluding holidays
(Automated Information System available 24 hours daily)
Live Chat: This service is available when the "Chat now" tab appears in the lower right corner of your screen.
Mail: ILTS
Evaluation Systems
Pearson
P.O. Box 660
Amherst, MA 01004-9000
Submit Materials: To update your account information (name, SSN, DOB)
To submit other materials to Evaluation Systems
Fax: (413) 256-7086

Schedule, Reschedule, or Cancel

You may schedule, reschedule, or cancel your registration through your account.

If you need additional assistance, contact VUE:

VUE contact information
Web: www.pearsonvue.com/ilts opens in a new window
Includes chat and email
Phone: (800) 989-8532

Mon–Fri: 7:00 a.m.–7:00 p.m. central time
Sat: 7:00 a.m.–4:00 p.m. central time
Excluding local holidays, as posted on VUE's Customer Service page opens in a new window

Test Center Information

If you need directions or information about how to find your test center:

VUE contact information
Web: www.pearsonvue.com/ilts opens in a new window
Includes chat and email
Phone: (800) 989-8532

Mon–Fri: 7:00 a.m.–7:00 p.m. central time
Sat: 7:00 a.m.–4:00 p.m. central time
Excluding local holidays, as posted on VUE's Customer Service page opens in a new window

Scoring & Reporting

ILTS customer service contact information
Email: Send us a message
Phone: (800) 239-8107 (toll free) or (413) 256-2870
Mon–Fri: 7:00 a.m.–7:00 p.m. central time, excluding holidays
Sat: 8:00 a.m.–4:00 p.m. central time, excluding holidays
(Automated Information System available 24 hours daily)
Live Chat: This service is available when the "Chat now" tab appears in the lower right corner of your screen.
Mail: ILTS
Evaluation Systems
Pearson
P.O. Box 660
Amherst, MA 01004-9000
Submit Materials: To update your account information (name, SSN, DOB)
To submit other materials to Evaluation Systems
Fax: (413) 256-7086

Requesting Alternative Testing Arrangements

To request alternative testing arrangements:

  1. Review the Alternative Testing Arrangements section of this website
  2. Register for your test
  3. Submit your alternative testing arrangements request form, including all required documentation

General Questions

ILTS customer service contact information
Email: Send us a message
Phone: (800) 239-8107 (toll free) or (413) 256-2870
Mon–Fri: 7:00 a.m.–7:00 p.m. central time, excluding holidays
Sat: 8:00 a.m.–4:00 p.m. central time, excluding holidays
(Automated Information System available 24 hours daily)
Live Chat: This service is available when the "Chat now" tab appears in the lower right corner of your screen.
Mail: ILTS
Evaluation Systems
Pearson
P.O. Box 660
Amherst, MA 01004-9000
Submit Materials: To update your account information (name, SSN, DOB)
To submit other materials to Evaluation Systems
Fax: (413) 256-7086

Licensure Requirements & Which Tests to Take

Contact Illinois State Board of Education (ISBE) for information about licensure requirements.

Illinois State Board of Education (ISBE) contact information
Web: ISBE Licensure Unit opens in a new window

Live customer support will not be available during the following holidays:

Jan 2, 2017
Jan 16, 2017
May 29, 2017
Jul 3–4, 2017
Sep 4, 2017
Nov 23–24, 2017
Dec 25, 2017

Email Communication Form

Use the contact form below for general inquiries regarding testing, registration, and scoring. Do not include your social security number in your message.

Please allow 2–3 business days for a response.