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Illinois Licensure Testing System (ILTS)

The registration, user account, and score reporting services on this website will be temporarily unavailable on Tuesday, August 27, between 6:45 a.m. and 12:00 p.m. eastern time, for system maintenance. We apologize for any inconvenience.

Contact Us

You may register or withdraw through your account.

If you need additional assistance, contact ILTS customer service:

ILTS customer service contact information
Email: Send us a message
Phone: (800) 239-8107 (toll free) or (413) 256-2870
Mon–Fri: 7:00 a.m.–7:00 p.m. central time, excluding holidays
Sat: 8:00 a.m.–4:00 p.m. central time, excluding holidays
(Automated Information System available 24 hours daily)
Live Chat: This service is available when the "Chat now" tab appears in the lower right corner of your screen.
Mail: ILTS
Evaluation Systems
Pearson
P.O. Box 660
Amherst, MA 01004-9000
Submit Materials: To update your account information (name, SSN, DOB)
To submit other materials to Evaluation Systems
Fax: (413) 256-7086

You may schedule, reschedule, or cancel your registration through your account.

If you need additional assistance, contact ILTS customer service:

ILTS customer service contact information
Email: Send us a message
Phone: (800) 239-8107 (toll free) or (413) 256-2870
Mon–Fri: 7:00 a.m.–7:00 p.m. central time, excluding holidays
Sat: 8:00 a.m.–4:00 p.m. central time, excluding holidays
(Automated Information System available 24 hours daily)
Live Chat: This service is available when the "Chat now" tab appears in the lower right corner of your screen.
Mail: ILTS
Evaluation Systems
Pearson
P.O. Box 660
Amherst, MA 01004-9000
Submit Materials: To update your account information (name, SSN, DOB)
To submit other materials to Evaluation Systems
Fax: (413) 256-7086

If you need directions or information about how to find your test center:

ILTS customer service contact information
Email: Send us a message
Phone: (800) 239-8107 (toll free) or (413) 256-2870
Mon–Fri: 7:00 a.m.–7:00 p.m. central time, excluding holidays
Sat: 8:00 a.m.–4:00 p.m. central time, excluding holidays
(Automated Information System available 24 hours daily)
Live Chat: This service is available when the "Chat now" tab appears in the lower right corner of your screen.
Mail: ILTS
Evaluation Systems
Pearson
P.O. Box 660
Amherst, MA 01004-9000
Submit Materials: To update your account information (name, SSN, DOB)
To submit other materials to Evaluation Systems
Fax: (413) 256-7086
ILTS customer service contact information
Email: Send us a message
Phone: (800) 239-8107 (toll free) or (413) 256-2870
Mon–Fri: 7:00 a.m.–7:00 p.m. central time, excluding holidays
Sat: 8:00 a.m.–4:00 p.m. central time, excluding holidays
(Automated Information System available 24 hours daily)
Live Chat: This service is available when the "Chat now" tab appears in the lower right corner of your screen.
Mail: ILTS
Evaluation Systems
Pearson
P.O. Box 660
Amherst, MA 01004-9000
Submit Materials: To update your account information (name, SSN, DOB)
To submit other materials to Evaluation Systems
Fax: (413) 256-7086

To request alternative testing arrangements:

  1. Review the Alternative Testing Arrangements section of this website
  2. Register for your test
  3. Submit your alternative testing arrangements request form, including all required documentation
ILTS customer service contact information
Email: Send us a message
Phone: (800) 239-8107 (toll free) or (413) 256-2870
Mon–Fri: 7:00 a.m.–7:00 p.m. central time, excluding holidays
Sat: 8:00 a.m.–4:00 p.m. central time, excluding holidays
(Automated Information System available 24 hours daily)
Live Chat: This service is available when the "Chat now" tab appears in the lower right corner of your screen.
Mail: ILTS
Evaluation Systems
Pearson
P.O. Box 660
Amherst, MA 01004-9000
Submit Materials: To update your account information (name, SSN, DOB)
To submit other materials to Evaluation Systems
Fax: (413) 256-7086

Contact Illinois State Board of Education (ISBE) for information about licensure requirements.

Illinois State Board of Education (ISBE) contact information
Web: ISBE Licensure Unit opens in a new window

Live customer support will not be available during the following holidays:

Jan 1, 2019
Jan 21, 2019
May 27, 2019
Jul 4–5, 2019
Sep 2, 2019
Nov 28–29, 2019
Dec 25, 2019